We ship our products in the UK and also out side the UK.
All delivery charge are based on weight of item and handling cost. Customers out side the UK are subject to surcharge or delay.When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns, Damages, Defective Items, Refunds and CancellationsIf you have a problem or a query regarding an order please contact the Customer Services team quoting the order number. We will then get back to you as soon as possible.
For Gift and Craft Categories -Please note that any requests for replacement items or credits (due to breakages or items omitted from your order), must be made within 3 weeks from the date of dispatch for all UK Mainland orders, 4 weeks from date of dispatch for all none UK Mainland and European orders and 5 weeks from the date of dispatch for all other countries.
For Bed Linen Categories -
All goods are verified upon dispatch. If your product you have received is damaged or faulty when delivered, please contact our Customer Services team via email or phone who will notify you of our returns procedure. You have up to 30 days from delivery to report if your items are faulty or damaged. When returning items you are strongly recommended to obtain proof of delivery, as we cannot accept responsibility for parcels lost in transit. We aim to give an immaculate service. Obviously this extends to instances where, for whatever reason, you feel that you would like to send your goods back for an exchange or refund. We will be happy to make an exchange or refund, providing the goods are returned in perfect unused condition and with all original labels, tags and packaging.
Where Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less P&P per invoice, with shipping charges incurred by the buyer.
Goods received back NOT in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to you. Where goods have been damaged during transportation, we will refund the cost of the goods upon receipt of the item sold. Note: the buyer will pay delivery charges. We can only refund the costs of postage where the item returned is deemed faulty on inspection by A2Z eShop.
Your Contact Information. We require a contact telephone number to be provided so that we may contact you urgently if there is a problem with your order. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.
Terms and Conditions. By purchasing from A2Z eShop you will be deemed to have read, understood and agreed to these terms and conditions. Contract between the customer and A2Z eShop for the sale of our products will only exist once an order has been accepted, processed and dispatched. This does not affect the customer's statutory rights.
Transfer You may not transfer your rights and/or delegate your duties under these Terms and Conditions to any other person.
Your Right to Cancel.You may normally cancel your order (once accepted by us) for any reason within 14 working days of delivery of the products. To do so you must give us written notice (including email) within that 14-day period. If you do cancel the contract within this time any payments made by you will be refunded for the item in full within 30 days minus P&P (Once an item has been dispatched than the P&P is on the you the customer). All cancelled items must be returned to us in accordance with our returns policy and must be received by us complete, in perfect condition, unused, and with the original packaging.
Prices and availability of goods is subject to change without notice. Delivery charge will be added to your order value, please see product listing for delivery times and charges. Stock, Delivery Time and charges.
All dates quoted for delivery are estimated delivery dates only and may be subject to change, and we can accept no liability for any loss or damage (whether direct or indirect).
Any query please go to contact us page and fill the form.