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Terms and Conditions


General Terms and Conditions

1. Acceptance of Terms. These terms and conditions apply to all users of the Site including casual browsers.

2. Contract Forming Process. In placing an order on by clicking on 'confirm' you are making an offer to purchase the goods listed in the order at the price stated in the order. A2Z eShop reserves the right to accept or decline this offer. If the offer is accepted (and the contract concluded) you will either be sent an email to confirm that the goods have been dispatched to your stated delivery address, or contacted by phone/email to arrange a delivery date for your goods. The contents of your shopping basket can be viewed and edited at any time during the purchasing process by clicking on the basket icon on the top right hand side of the page. Prior to submission of your order any personal details - for instance billing address, delivery address can be edited by returning to the checkout screen. If you wish to correct any input errors after submitting your order this can be done by contact us with details of your name, order number, postcode and any changes required.

3. Availability.We endeavour to indicate if an item is unavailable for any reason. In the event that you order an item, which we subsequently discover, is unavailable, we will contact you and let you know when we anticipate that the item will become available. You can then decide whether to continue with your order, cancel your order (in which case we will refund any monies paid by you), or place an order for an alternative item.

4. Description. Please note that all photographs and illustrations are representative only. All measurements are approximate.

5. Provision of information. When you order any items from us you will need to provide us with your name, address, e-mail address and phone number. We will use these details in accordance with our privacy policy. For details of our privacy policy please click on privacy page.

You agree to provide true, accurate and complete information about yourself whenever you order any items from us.

6. Pricing.All prices are stated in pounds sterling. Prices are inclusive of VAT but exclusive of delivery charges. In the event that you order an item and the price published on the Site was incorrect for any reason we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price.

7. Payment. You may pay for your order in any of the following ways:

Online by using PayPal a safer, faster, more secure way to pay online Or Pay By card - your financial details are never shared. PayPal remember everything for you, safeguarding your bank, credit or debit card details, if you don't have PayPal account you can use Credit and Debit cards using Pay By Card option at Checkout page.

INTERNATIONAL BUYERS - For people living outside of UK, we accept PAYPAL only. Please email us to enquire about postage costs for Overseas Shipping (prior to making any bids). Charges may vary depending upon destination. Items will be re-listed if payment is not received within 7-10 days and a Non-paying Bidder alert will be filed against you.

8. Acceptance of delivery.A signature will be required to acknowledge delivery of your order. This signature will be proof that you or the person to whom the order was addressed has received the order. Ownership of the items in your order will pass to you on delivery.

9. Right to cancel, Returns and Refunds.You have the right to cancel your order within 7 days of delivery for all items. If you wish to cancel your order please contact our customer services team.

10.Images. The images we use are for the products that they represent, but due to lighting effects and the quality of individual monitors we cannot guarantee the colours will be a true likeness and cannot accept any liability for this.

Returns, Damages, Defective Items, Refunds and Cancellations

A. Returns
I. If an item is damaged or defective we will either repair or replace the item, whichever is more financially viable for us. If the item is collected we take no responsibility for any damage caused. We need to be informed within 7 days of the customer receiving their goods or 7 days from collection of the goods.

II. We do not accept any returns.

B. Damages
I. Please ensure that prior to signing, you check that the packaging is intact. We are unable to accept claims for damages where the item has been signed for with nothing written on the delivery note.

II. Damages will be replaced or have our repair company fix these free of charge, whichever is more financially viable for us, providing that you inform us via Email within 7 days of the item being delivered and it was not collected by yourselves.

III. All damage claims must be supported by evidence in the form of digital photographs which you should email to us. On reporting of the damage we must know whether the packaging was damaged and whether the customer signed as packaging damaged.

IV. In the unlikely event that the delivery company damage anything at the customer's property you would need to liase with the delivery partners directly with regards to this matter.

C. Defective Items
I. In the highly unlikely event that an item is defective, you must inform us by Email within 7days.

II. Claims for defective items must be supported by evidence in the form of digital photographs which you should email to us

III. A2Z eShop will inspect the item to verify that the item is defective and if it is, the customer account will be credited for the full value of that item. If the item is deemed not to be defective, a full explanation will be provided by A2Z eShop. A2Z eShop has the final say on whether an item is defective or not.

IV. Taking into account the varying individual conditions to which the furniture could be subject to once delivered, under no circumstances will we replace or refund items once 7 days has elapsed since delivery.

D. Cancellations
I. All orders must be cancelled in writing via email. Please send cancellations request using our contact us form. Orders can only be cancelled prior to dispatch. Once the item has left the building the full delivery and return costs will be incurred.

If any of these terms and conditions are found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.

Thank you for using A2Z eShop. 

A2Z eShop